Specifiying resource skills and preferred resources help the planner to quickly and easily find the appropriate resource for a certain service item line.
The VSS visualizes the skills that you have specified for your resources by showing academic caps next to the resources, appearing when you click a service item line:
The skills can also be displayed in the tooltip.
If you prefer certain resources for certain service items, you may as well connect them to the according items in NAV, thus effecting the resources to be highlighted in the VSS by an asterisk when clicking them.
In most cases, the resource, indicated as preferred, also has the skills appropriate for the Service Item Line. In this example, the hat shows the dispatcher that staff member Linda has the required skills for the Service Item Line and that, since she is the preferred resource, the order should accordingly be allocated to her.